Returns & Exchanges
Not in love with your purchase? No problem! Simply return your unwanted items back to us within 15 days of your purchase date. Please make sure your item(s) meet our criteria below. No exceptions allowed.
Return Policy:
- We must receive your return within 15 days of your order date to be eligible for a refund. International orders are allowed 30 days.
- Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
- Any returns sent after this period will be denied.
- Sale items are final and cannot be returned or exchanged. Returns or exchanges after 15 days will not be accepted.
- If items are sent back past the return policy period, the customer is responsible for return postage.
Do we offer return labels?
We do not offer return labels but hope to as we grow in the future!
Can I make a return past the 15 day period for store credit?
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.
NON-RETURNABLE ITEMS: The following items are non-returnable.
- All accessories
- All jewelry
- All intimates
- All sale items
Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a refund to your original form of payment. You may then place an order for the desired size. If you have any questions shoot us an email at oceanwaveboutique@yahoo.com and we will be happy to help!